We at Cucent believe that CX management should be a holistic approach. Process, Product and People are the three key elements of a company’s system and all of them need to be focused on for an overall improvement in CX management. People are an important part of the CX Management system. They need to be assessed and trained on the latest requirements of process and expectation as required by the customers and market and also imbibing the Skills and Attitudes for the same.
Business Services & Consultancy: Overview
The business services & consultancy industry is a broad industry encompassing many different categories of business operations – most of them provide some sort of financial or non-financial service to other companies.
The GlobalLinker Advantage for the Business Services & Consultancy Sector
A growing base of Business Services & Consultancy businesses are part of the GlobalLinker platform. This includes business owners in the following categories — Financial Management & Control, General Services, Human Resources, IT & Technology, Legal Services, Management Consulting, Process & Certification, Sales, Marketing & Communications, Security & Safety.
GlobalLinker offers Business Services & Consultancy businesses rich opportunities to showcase their business; network with other business owners; find customers, partners and suppliers; digitise their services; foray into exports; benefit from a host of knowledge resources and events; and avail of special offers for their business growth.
Resources for Business Services & Consultancy Sector
Here are some useful articles and information for those in the Business Services & Consultancy sector.
Some important call centre success metrics | How to create a strong loyalty programme for your customers? | Win them with your product, keep them with your service | People planning: Essential inputs for your Annual Operating Plan | 3 ways to fix the leaking sales funnel
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